Shipping policy
🚚 Shipping Policy – Easy Seniors™
At Easy Seniors™, we are committed to delivering your orders quickly and safely across France, Europe, and non-European countries.
📦 Shipping Zones
We ship to the following regions:
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Metropolitan France
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European Union (EU) countries
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Switzerland and other non-European countries (outside the EU)
⏱ Order Processing
All orders are processed within 24 to 48 business hours
(excluding weekends and public holidays).
You will receive a confirmation email as soon as your order has been shipped.
🚛 Estimated Delivery Times
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France: 5 to 8 business days
-
Europe: 7 to 10 business days
-
Non-European countries: 7 to 10 business days
These delivery times are estimates.
Delays may occur due to factors beyond our control (peak periods, postal delays, customs clearance, weather conditions, etc.).
💸 Shipping Fees
Shipping fees are automatically calculated at checkout, based on:
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the destination country
-
the weight of the package
Free shipping promotions may occasionally be offered or applied above a minimum purchase amount.
📦 Order Tracking
Once your order has been shipped, you will receive an email containing a tracking number that allows you to follow your parcel in real time.
❗ Damaged, Lost, or Undelivered Parcels
If you encounter any issue with your shipment (parcel not received, damaged, or lost), please contact us within 7 days after the estimated delivery date:
We will open an investigation with the carrier and provide a suitable solution (refund or replacement).
🏡 Verify Your Address
Please ensure that the shipping address you provide is accurate and complete.
Easy Seniors™ cannot be held responsible for returns or failed deliveries caused by incorrect or incomplete addresses.
📩 Contact Us
For any questions regarding the shipment of your order, our customer service team is at your disposal:
📧 support@easyseniors.fr
📧 contact@easyseniors.fr
📍 14A Rue Coquerez, 59800 Lille – France